Why Leading Retailers Are Moving from Appriss to Agilence

Appriss vs Agilence

The Stakes Are Rising. Top Retailers Use Agilence

If you’re a retail leader relying on Appriss, you face new uncertainty. Appriss is now owned by Gemspring Capital—a private equity firm known for aggressive deal-making and a relentless focus on short-term profit. That shift raises critical questions for your technology future, customer support, and long-term value. Agilence offers a better path forward: built for retailers, designed for innovation, and obsessed with customer partnership.

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Five Below
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ICING
Neiman Marcus
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Wolverine
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The Agilence Commitment?

Relentless Innovation and AI That Works for You

  • Continuous Platform Evolution: We invest heavily in open innovation, most recently launching retail’s most flexible AI analytics tools—shaped by user feedback.

  • Tailored Insights: Our machine learning models adapt to your business, drive actionable results, and help you address emerging loss and operations threats.

Unmatched Service—and Real Retail Experience

  • Dedicated Experts, Not Call Centers: Our support teams deliver fast, one-on-one solutions—by phone, video, or in person. It’s why so many retailers have switched to Agilence after dealing with impersonal support elsewhere.

  • Award-Winning Customer Care: Our customers routinely cite the responsiveness and depth of our partnership.

Integrated Solutions Designed for Modern Retail

  • Comprehensive Retail Suite: Our Retail Core is a scalable, AI-powered foundation. Optional modules cover inventory, eCommerce, RFID, and more.

  • Efficient Operations: Case Management and Audit Management unite under one platform—speeding issue resolution, compliance, and root-cause analysis.

 

Unparalleled User Experience

We prioritize an intuitive user interface, ensuring your team can fully utilize our platform. Our commitment to simplicity, without sacrificing functionality, sets us apart from companies like Appriss, making us the clear choice for businesses aiming for efficiency and user-friendliness.

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Agilence vs. Appriss Comparison Chart

What’s Changing at Appriss?

Gemspring Capital: Reputation & Priorities

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Profit Above Platform

Private equity ownership typically prioritizes EBITDA and margin optimization, often at the expense of ongoing innovation and support.

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Aggressive Terms

Gemspring is known for “re-trading” deals—renegotiating contracts late in the game to improve their returns. Legacy customers often lose grandfathered pricing or may see new “premium” fees introduced abruptly.

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Uncertain Roadmap

After an initial wave of investment, sustained growth and R&D often plateau. New features, AI advances, and UX improvements may be deprioritized or delayed as cost-cutting becomes the strategy.

Explore Agilence Solutions

Your New AI-Powered Loss Prevention & Operations Intelligence Platform

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Case Management

Track, document, and analyze your investigations and link your findings.

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Analytics

Use multi-channel data to identify risk, reduce shrink and improve margins.

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Store Audit

Ensure compliance, protect brand reputation, and minimize risk.

Why Now? Your Next Decision Matters

Switching to Agilence isn’t just about better tools—it’s about future-proofing your operations against the risks of a platform focused on short-term private equity returns. As retailers confront more complex loss and operations challenges, you need a technology partner built around your long-term success—not shareholder margins.

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Case Studies and Testimonials From Our Valued Customers

Industry Leaders Trust Agilence

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ON-DEMAND WEBINAR

From Data to Smart Detection: Agilence AI

Don’t miss this opportunity to learn how Agilence AI can uncover hidden risks, simplify analytics, and protect your bottom line. 

It made sense to leverage our transaction-rich data from our POS system with Agilence's data analytics platform. We now have a seamless integration between both technologies.
Robert Notte Avatar
Robert Notte
VP of Technology
Agilence helped our team to become more efficient and profitable. We couldn't be happier with Agilence and the expertise of the Agilence team.
Kim Auman-Fanning Avatar
Kim Auman-Fanning
Director of Loss Prevention
The Agilence team is simply the best. They are always willing to help and share their knowledge.
Jennifer Zervas Avatar
Jennifer Zervas
Loss Prevention Manager

Ready to get started?

Join the leading retailers and grocers who trust Agilence for their loss prevention needs. Experience the difference in control, innovation, and peace of mind.

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