Balancing BOPIS & Loss Prevention

Buy Online Pickup in Store (BOPIS) is becoming a must-have service for retailers of all sizes. Consumers now expect the convenience of online ordering, especially through mobile devices, and quick pick-up no matter how big the retailer is. Unfortunately, the percentage of fraudulent BOPIS purchases is above average with retailers reporting a loss of 3-5% (with some as high as 10% or more).

Enabling the convenience of BOPIS without forsaking massive loss is the delicate balance that Loss Prevention professionals now face, which is why we’ve created this easy guide to balancing BOPIS and LP.