Webinar

Integrity at Scale: Building an LP Culture That Grows with You

August 26 at 11 am EST

Loss Prevention teams everywhere are being asked to do the impossible: cover more stores, smarter theft, and more fraud vectors with the same headcount and the same hours in the day. Boot Barn faced that exact squeeze at scale. After a decade of growth through acquisition, sales doubled post 2020 and the LP team's mandate grew with it. Their headcount didn't.

In this session, Boot Barn Director of Loss Prevention Brian Huff shares how his team turned that constraint into a catalyst: offloading low impact casework, putting analytics in the hands of the field, and building a culture where stores police shrink themselves, so LP can focus on the investigations that actually move the number.

Save your seat!

Your caseload isn't going to shrink itself. Join us on August 26 at 11am EST to hear exactly how Boot Barn scaled LP coverage without scaling the team, and get your questions answered live during the Q&A.

Can't make it live? Register anyway and we'll send the full recording straight to your inbox.

What you'll take away

  • The 70 percent problem: How Boot Barn discovered that most internal cases were policy violations, not theft, and delegated them to store operations and HR, turning LP into a consultant instead of a case processor
  • From audits to impact: Why cutting 2-to-4-hour operational audits down to focused one hour LP visits let the team increase store coverage sixfold in a single year
  • The $300 question: How a simple employee tip reward keeps paying for itself, and the answer Brian gives his CFO every budget season: it's $300 now, or $10,000 months from now
  • Trust as a control: Why Boot Barn scores every store visit but has never terminated anyone for a low audit score, and how fixing what you find became the backbone of a self-policing store culture
  • What's next: Where Boot Barn is investing now, from ORC intelligence and store level crime reporting to online marketplace investigations

Your Presenters

Keneavy Krenzin

Keneavy Krenzin is the Vice President of Product Management at Agilence, Inc., where she leads the strategic direction of the company's portfolio of loss prevention products. With extensive experience in developing customer-driven tools, Keneavy has been instrumental in optimizing incident management and addressing the common challenges faced by retailers.

Keneavy
Brian Huff headshot webinar

Brian Huff

Brian Huff is the Director of Loss Prevention at Boot Barn, where he oversees the company’s loss prevention strategy and initiatives. With more than 25 years of progressive experience in Retail Loss Prevention and Store Operations, Brian has a proven track record of reducing losses and improving profitability through collaboration, data-driven analysis, efficient processes, and decisive leadership. His experience spans roles at the field and store level through to corporate leadership.

What you'll take away