Retail’s Digital Journey: How Winning Retailers Are Controlling Shrink and Thriving

Join IHL Group’s Greg Buzek and Agilence’s Pedro Ramos as they discuss:

  • Retail economic impact of war in Ukraine, increased fuel prices, labor shortages and inflation on retail sales going forward.

  • The critical imperative for optimizing and automating digital journeys

  • Must-have functionality for retail analytics solutions

  • Where leading retailers are spending to combat margin loss


In 2021, North America saw retail losses of $165 Billion due to shrink, out-of-stocks and inefficient processes.

Research conducted by the IHL Group, shows that unoptimized digital journeys are costing retailers 3-15 margin points compared to traditional store visits. But most retailers still spend considerably more of their IT budget on basic infrastructure for new stores, instead of investing in tools to optimize digital customer journeys.

Please join us for the reveal of this research.

Date: Wednesday, May 4th, 2022

Time: 1pm EST

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