Agilence User Forum 2024

We are excited to announce that the Agilence User Forum 2024 will take place in Chicago, Illinois, on October 22-23 at the Hyatt Centric Chicago Magnificent Mile. This is a great opportunity for you to network with other Agilence users, learn from industry experts, and get the latest updates on our products and services.

Spring Rate: $450 (valid through 5/31/24)
Summer Rate: $550 (valid from 6/1/24-8/31/24)
Fall Rate: $650 (valid from 9/1/24)
WELCOME TO CHICAGO (1)

See You In Chicago on October 22-23

The Agilence 2024 User Forum is a unique opportunity for loss prevention professionals and Agilence customers to network, learn, and share industry and Agilence platform best practices. This year, the event will take place in Chicago, the third-largest city in the US and a hub of commerce, culture, and innovation.

Interactive Sessions and Workshops

Led by Agilence experts and industry leaders, so you can learn how to optimize your loss prevention strategies, and increase your profitability.

Peer-to-Peer Networking & Discussions

Share feedback with other Agilence customers, who face similar challenges and opportunities as you do in the retail landscape.

Exclusive Product Access & Sneak Peeks

Discover the latest features and updates to the powerful Agilence platform for data analytics, exception reporting, and operational insights.

Additional Conference Events & Dining

Enjoy a group dinner and awards ceremony where we will celebrate customer achievements and success stories.

User Forum Agenda

Day 1

Tuesday, October 22, 2024

7:30 - 8:30 AM

BREAKFAST

Join us at the Hyatt for a spread of delicious morning favorites and engaging conversations. It's the perfect way to fuel up for an exciting day ahead. 

8:30 - 9:00 AM

WELCOME REMARKS

Don't miss the opening of our event with Welcome Remarks from Agilence's CEO, Russ Hawkins. You'll get a glimpse of the exciting things we have in store for you. It's the perfect opportunity to connect, so be sure to be there and start your forum experience off right! 

9:00 - 9:30 AM

COMMUNITY CONNECT

 It's the perfect opportunity to meet and re-connect with fellow Agilence pros, share insights, and spark conversations that will ignite your forum experience.  

9:30 - 10:30 AM

EXTERNAL KEYNOTE

Join a to be announced retail industry veteran and delve into discussions on the latest trends, be inspired by groundbreaking ideas, and explore what the future holds in loss prevention. 

10:30 - 11:00 AM

BREAK

Get ready to recharge during the break with a delightful array of refreshments! 

11:00 - 11:30 AM

CUSTOMER PANEL: BEST PRACTICES USING AGILENCE CASE MANAGEMENT AND STORE AUDIT

Learn firsthand how Agilence customers achieve success with our state-of-the-art loss prevention and operations tools. Discover the strategies that have transformed businesses and how you can apply them to your own operations. More customer presenter details to follow. 

11:30 - 12:00 PM

CUSTOMER PRESENTATION: INTEGRATING SMART SAFE DATA FOR CASH TRACKING, COMPLIANCE, AND OPERATIONS

Learn firsthand how Agilence customers achieve success with our state-of-the-art loss prevention and operations tools. Discover the strategies that have transformed businesses and how you can apply them to your own operations. More customer presenter details to follow. 

12:00 - 1: 00 PM

LUNCH

This is a wonderful opportunity to take a break, savor delicious food, and engage in meaningful conversations with fellow attendees and the dedicated Agilence team. 

1:00 - 1:30 PM

EXPLORING UNDERRATED FEATURES: A DEEP DIVE

Exploring Seldom Used Features That Deliver Results, presented by Agilence. In this session, we'll shine a spotlight on the hidden gems that often go underutilized. Delve into lesser-known features that possess immense power and potential to transform your analytics experience. From advanced reporting functionalities to customizable dashboards and beyond, uncover the tools that can revolutionize the way you harness data insights. Don't miss this opportunity to discover the untapped potential of Agilence and elevate your analytics game to new heights.

1:00 - 1:30 PM

ECOMMERCE - THE NEXT FRONTIER OF FRAUD

Ecommerce - The Next Frontier of Fraud. Higher percentages of sales are moving online. That can mean fulfillment from stores - groceries, carry-out prepared food, or every product imaginable - or fulfilment form distribution centers that can go to a single person with multiple addresses, delivery from third party companies, reported misdelivered products, and in-app refunds to name a few. Ecomm fraud also ecompasses loyalty fraud like account takeover, employees banking loyalty credits for themselves instead of customers, and That also means more BOPIS and BORIS fraud opportunities. Come and learn the ways Agilence can help fight this quickly growing problem.

1:30 - 2:00 PM

BEYOND LOSS PREVENTION: MAXIMIZE BENEFITS OF AGILENCE ACROSS TEAMS

In this session, we'll explore the diverse opportunities for expanding the use of the Agilence app across various departments within your organization. Discover how departments beyond Loss Prevention teams can leverage the power of Agilence to drive efficiency, streamline processes, and enhance decision-making. From store operations to marketing and beyond, learn how different teams can benefit from access to valuable insights and actionable data provided by the Agilence. Explore innovative ways to utilize alerts for store operations, marketing campaigns, and more, and uncover the full potential of Agilence across your entire organization. Join us as we discuss strategies for maximizing the benefits of Agilence and driving success across your entire enterprise!
 
1:30 - 2:00 PM

INVENTORY - THE NEXUS OF SHRINK

Inventory - The Nexus of Shrink. Most shrink revolves around product gone missing, never delivered, expired, mislocated, or not identified. This includes everything from cosmetics to prepared food to perishables. Keeping track of inventory is not only about lost items it also is about lost sales and improved customer satisfaction. Discover how Agilence can help understand your inventory flows, assist with allocation from distribution centers, work with suppliers, and integrate with the latest RFID technology to account for your products.

2:00 - 2:30 PM

ALERT EXCELLENCE: BEST PRACTICES FOR SUCCESS TRACKING

In this session, we'll delve into alert management and explore the most effective strategies for tracking success. Discover how to optimize your alert to streamline operations, enhance efficiency, and drive meaningful outcomes. Learn practical tips and tricks from industry experts to elevate your alert management processes to new heights. Don't miss this opportunity to gain invaluable insights and maximize the impact of your alert. Join us for a dynamic discussion on achieving excellence in alert tracking!

2:00 - 2:30 PM

FIGHTING FINANCIAL FRAUD

Increasingly customers and employees are finding ways to not pay through chargebacks, in-app purchase disputes, and creative returns. This problem continues to get worse with more online transactions, third party delivery, third party payments, and loyalty abuse. Come learn how Agilence helps detect these patterns to combat shrink.

2:30 - 3:00 PM

BREAK

Get ready to recharge during the break with a delightful array of refreshments! 

 

3:00 - 4:00 PM

IDEAS EXCHANGE

Back by popular demand! This is a unique opportunity to engage with a small group of 8 industry colleagues to share insights, ideas, and innovations. 

4:00 - 4:15 PM

GROUP PHOTO

Don't miss this Agilence User Forum tradition!

6:00 - 8:00 PM

DINNER EVENT

Join us for a delightful evening where you can unwind with a drink and savor an array of exquisite dishes. Enjoy stimulating conversations that promise to spark insights and foster connections.

Day 2

Wednesday, October 23, 2024

6:30 - 7:30 AM

FUN RUN & WALK

Come join your fellow Agilence community members for a beautiful trek through Chicago and along Lake Michigan. Purely optional and just for fun!

7:30 - 8:30 AM

BREAKFAST

Join us at the Hyatt for a spread of delicious morning favorites and engaging conversations. It's the perfect way to fuel up for an exciting day ahead. 

8:30 - 9:30 AM

CONTENT SHARING SESSION

The most popular user session across the last decade. Learn directly from your peers how to maximize the Agilence platform. These are ideas you can take back and use immediately!

9:30 - 10:00 AM

CUSTOMER PANEL: GETTING INVENTORY RIGHT IS KEY TO CONTROLLING SHRINK

Learn firsthand how Agilence customers achieve success with our state-of-the-art loss prevention and operations tools. Discover the strategies that have transformed businesses and how you can apply them to your own operations.

10:00 - 10:30 AM

CUSTOMER PRESENTATION: LEARN HOW RFID TECHNOLOGY TAKES LP TO THE NEXT LEVEL

Learn firsthand how Agilence customers achieve success with our state-of-the-art loss prevention and operations tools. Discover the strategies that have transformed businesses and how you can apply them to your own operations. More customer presenter details to follow. 

10:30 - 11:00 AM

BREAK

Get ready to recharge during the break with a delightful array of refreshments! 

11:00 - 12:30 PM

PRODUCT ROADMAP

The product and engineering teams have exciting ideas in development around quicker ingestion of more and disparate data sources, advances in video integration and access, advances in Case Management, additional models for safety and compliance with Store Audit, and new AI capabilities in the Analytics platform and many more. Join us for a look into the future of Loss Prevention.

12:30 - 12:45 PM

VISIONARY AWARD & CLOSING REMARKS

The Agilence User Forum culminates in the celebration of innovation and forward-thinking with the Visionary Award, recognizing outstanding users who have leveraged the Agilence platform to transform their business practices.  As the forum draws to a close, attendees gather for the Closing Remarks session, a time to reflect on the insights gained, connections made, and the future of loss prevention analytics. 

12:45 - 1:45 PM

LUNCH

This is a wonderful opportunity to take a break, savor delicious food, and engage in meaningful conversations with fellow attendees and the dedicated Agilence team. 

2:00 - 3:30 PM

WORKING SESSION WITH THE CUSTOMER SUCCESS TEAM

Bring your application questions to one of our many Customer Success experts and get answers and advice in real time and in real life! Look for a link from Customer Success to sign up!

COMING SOON

EVENT NEWS & UPDATES

Travel Instructions

To help you plan your trip, we will be sharing travel instructions soon.

Agenda Updates

We are excited to announce that the conference agenda will be updated soon with more details on the speakers, sessions, and workshops.

Keynote Speakers & Presenters

You won't want to miss this opportunity to learn from the experts and network with your peers. Stay tuned for more details on the keynote sessions and presenter bios coming soon.

Partners & Conference Sponsors

These are some of the most influential organizations in the industry. They will be offering valuable insights, resources, and opportunities for our attendees, speakers, and exhibitors.

Conference Entertainment

Our conference will feature some amazing entertainment options for our attendees. Whether you are looking for some fun, relaxation, or inspiration, we have something for you.

Mobile Conference App Updates

Our app will be compatible with iOS and Android devices and will offer a user-friendly interface and a variety of features to enhance your learning and networking.

Pre-Conference Polls & Surveys

Our app will be compatible with iOS and Android devices and will offer a user-friendly interface and a variety of features to enhance your learning and networking.

Panels & Discussions

This is a great way to engage with the conference topics, speakers, and fellow attendees before the event. We hope you will join us in this fun and informative initiative.

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Enjoy Chicago's Amazing Architecture, Museums and Parks

Chicago is a city that boasts of stunning architecture, world-class museums and beautiful parks. Whether you are a visitor or a resident, you can enjoy the rich cultural and historical heritage of the Windy City. Don't miss the chance to explore Chicago's attractions, such as the Magnificent Mile, the Navy Pier, the Art Institute of Chicago, and more!

Book Your Stay at The Hyatt Centric Chicago Magnificent Mile

Rooms need to be booked by 9/30 to receive discounted rates.

Don't Miss the Agilence 2024 User Forum in the Windy City

The Agilence 2024 User Forum is more than just a conference. It's a chance to network with your peers, learn from the best, and share your insights on the Agilence platform. And it's happening in Chicago, a city that offers endless opportunities for fun and inspiration.