Retail Returns Fraud

Forward-thinking retailers revolutionizing their returns strategy with Agilence.

Non-receipted Same-day Returns

Identify transactions where items are returned without a receipt on the day of purchase.

Same-day, Same-cashier Returns

Identify returns handled by the cashier who made the sale on the same day.

Returns Out-of-Policy

Track returns made outside of the stated return policy.

Net Negative Transactions

Receive alerts on any transaction where the return amount surpasses the original purchase amount.

Store Credit and Employee Discounts

Monitor instances where store credit (especially from non-receipted returns) is used in conjunction with their employee discount.

Cashier's Last Name or Address Matches the Customer's

Identify transactions where the cashier processing the return shares the same last name or address as the customer on the card used for the transaction.

Dashboards & Reports

See business performance at a glance with interactive visualization, KPIs, and exception-based reports.

Detailed Analysis

Use queries, filters, drilling, and visuals that are simple to use while still answering complex questions.

Alerting

Monitor key business operations and automatically send prescriptive alerts with detailed action plans to quickly resolve issues.

Forecasts & Predictions

Use machine learning to forecast and predict future high-risk returns, voided transactions, fraud, and more.

Data 'N Analytics (DNA) Scores

Track store and employee risk and performance with tailored, statistics-based scoring.

Custom Grouping

Combine unrelated data elements to uncover patterns and relationships that were previously difficult to see.

Data Integration

Integrate over 200 data sources - POS, eCommerce, loyalty, HR, store, product, inventory, financial, alarm, IoT, and others.

Video Feeds

Include video from 20+ vendors to synch your video footage with POS data for easy comparison and review.

SaaS Hosted

Access your data from anywhere - on your mobile phone, tablet, or computer - and be confident your information is safe.

Uncover Similarities Across Stores

Discover similar characteristics of incidents occurring across all your stores, such as the time of day when theft is more likely to occur.

Reveal Hidden Connections

Identify related and connected incidents that were previously unknown, such as similar vehicle or suspect descriptions.

Automate Fraudster Identification

Streamline the identification of organized retail crime (ORC) rings and other networked fraudsters, allowing you to take targeted action to mitigate the threat.

Rethink Your Returns Strategy

What can Agilence Analytics do for you?

Return fraud is a $101 Billion problem. How are you tackling it?

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