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Rethink Your Returns Strategy

It's time to shift from reactive to proactive.  One of the most popular technologies in combating returns fraud are real-time returns authorization tools.  But they miss the mark when it comes to being proactive in the fight against return abuse. Agilence Analytics offers after-the-fact analysis, comprehensive data integration, user-friendly analytics, enhanced alerting capabilities, and more.

Forward-thinking retailers revolutionizing their returns strategy with Agilence.
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What can Agilence Analytics do for you?

Easily identify returns abuse trends and common fraud schemes like:

Non-receipted Same-day Returns

Identify transactions where items are returned without a receipt on the day of purchase.

Same-day, Same-cashier Returns

Identify returns handled by the cashier who made the sale on the same day. 

Returns Out-of-Policy

Track returns made outside of the stated return policy.

Net Negative Transactions
Receive alerts on any transaction where the return amount surpasses the original purchase amount.
Store Credit and Employee Discounts

Monitor instances where store credit (especially from non-receipted returns) is used in conjunction with their employee discount.

Cashier's Last Name or Address Matches the Customer's

Identify transactions where the cashier processing the return shares the same last name or address as the customer on the card used for the transaction.

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Return fraud is a $101 Billion problem. How are you tackling it?

The Agilence Advantage

Product Highlights

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Dashboards & Reports

See business performance at a glance with interactive visualization, KPIs, and exception-based reports.

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Detailed Analysis

Use queries, filters, drilling, and visuals that are simple to use while still answering complex questions.

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Alerting

Monitor key business operations and automatically send prescriptive alerts with detailed action plans to quickly resolve issues.

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Forecasts & Predictions

Use machine learning to forecast and predict future high-risk returns, voided transactions, fraud, and more.

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Data 'N Analytics (DNA) Scores

Track store and employee risk and performance with tailored, statistics-based scoring.

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Custom Grouping

Combine unrelated data elements to uncover patterns and relationships that were previously difficult to see.

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Data Integration

Integrate over 200 data sources - POS, eCommerce, loyalty, HR, store, product, inventory, financial, alarm, IoT, and others.

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Video Feeds

Include video from 20+ vendors to synch your video footage with POS data for easy comparison and review.

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SaaS Hosted

Access your data from anywhere - on your mobile phone, tablet, or computer - and be confident your information is safe.

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Neiman Marcus identified $960K worth of shrink in one year by targeting fraudulent refunds

the agilence advantage

Intuitive and Powerful Case Management

Agilence Case Management offers an advanced AI-driven feature called Case Linking. This powerful tool utilizes machine learning to:

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Uncover Similarities Across Stores

Discover similar characteristics of incidents occurring across all your stores, such as the time of day when theft is more likely to occur.

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Reveal Hidden Connections

Identify related and connected incidents that were previously unknown, such as similar vehicle or suspect descriptions.

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Automate Fraudster Identification

Streamline the identification of organized retail crime (ORC) rings and other networked fraudsters, allowing you to take targeted action to mitigate the threat.

From Reactive to Proactive: Rethinking Your Returns Strategy

Hosted by The Loss Prevention Foundation and featuring Kari Dorsher and Cheryl Murphy from Agilence

Dive deep into the murky waters of returns fraud, a burgeoning challenge that saps retailers' profits and distorts inventory management. As the retail landscape evolves, so does the cunning of fraudulent returns, making it a pressing concern for store owners across all sectors.

Return Fraud Guide
White Papers
Return Fraud Guide

In this comprehensive guide. we explore essential topics such as the definitions and ...

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Retail’s Digital Journey: How Winning Retailers Are Controlling Shrink and Thriving
White Papers
Retail’s Digital Journey: How Winning Retailers Are Controlling Shrink and Thriving

Agilence and IHL Group's research aims to understand the margin impact of changing ...

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Understanding the ROI of the Agilence Platform
White Papers
Understanding the ROI of the Agilence Platform

An in-depth return on investment (ROI) analysis for Agilence customers by Drive Research.

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Get started with Agilence

While returns authorization tools are crucial for real-time operational decisions in retail, integrating an advanced analytics solution like Agilence can provide the deeper insights and broader analysis necessary for strategic decision-making and reducing shrinkage effectively.