Restaurant Employee Behaviors

Manipulating Tips

Employees may void items post-payment to inflate their tips, as the total bill doesn't change but the tip percentage does.

Misusing Discounts/Loyalty Programs

Workers might apply discounts or loyalty rewards without customer consent, pocketing the difference or using it for themselves.

Abuse of Employee Meal Policies

Staff may exceed their meal privileges by using unauthorized discounts or giving away free items to non-eligible individuals.

Cash Transaction Frauds

Employees could commit fraud in cash dealings by giving unauthorized discounts or undercharging, exploiting the absence of digital tracking.

Product Loss and Inventory Discrepancies

Practices like under-ringing or unauthorized giveaways lead to direct product loss and inventory mismatches, impacting revenue.

Enhance Staff Scheduling

Ensure that the restaurant is adequately staffed during peak times without overspending on labor during slower periods.

Reduce Fraud and Theft

Identify unusual patterns that may indicate fraudulent activities or theft, such as consistent voids or refunds by the same employee.

Identify Training Needs

Pinpoint areas where employees may need additional training or support, leading to improved service and operational performance.

Improve Customer Experience

Identify training opportunities to enhance customer service.

Enhance Marketing Strategies

Gain insights into how staff behaviors impact promotional efforts and customer engagement.

Cultivate a Positive Work Environment

Continuous monitoring and feedback can foster a culture of accountability and improvement.

Monitor Compliance with Standards

Monitor adherence to operational protocols and health standards, ensuring consistent quality and safety.

Optimize Operational Efficiency

Discover patterns in employee performance that affect operational efficiency, such as the speed of service and table turnover rates.

Time Theft

This can occur in several forms, such as employees asking colleagues to clock them in before they actually arrive or forgetting to clock out at the end of their shift. Such incidents lead to inaccurate payroll expenses.

Lack of Upselling

Employees, especially in service roles, may miss opportunities to upsell additional items like desserts or beverages, directly affecting the restaurant's revenue.

Inefficient Table Turns

Servers with slower table turn rates can reduce the number of guests served, limiting revenue during peak hours. Conversely, those with high table turn rates contribute to higher profits.

Overtime Management

Inefficient scheduling can lead to unnecessary overtime, increasing labor costs. Monitoring labor hours to prevent employees from exceeding their regular hours can help manage these costs.

Staffing Peak Hours

Not aligning staff schedules with peak business hours can lead to being either understaffed or overstaffed, affecting service quality and labor costs.

Dashboards & Reports

See business performance at a glance with interactive visualization, KPIs, and exception-based reports.

Detailed Analysis

Use queries, filters, drilling, and visuals that are simple to use while still answering complex questions.

Alerting

Monitor key business operations and automatically send prescriptive alerts with detailed action plans to quickly resolve issues.

Forecasts & Predictions

Use machine learning to forecast and predict future high-risk returns, voided transactions, fraud, and more.

Data 'N Analytics (DNA) Scores

Track store and employee risk and performance with tailored, statistics-based scoring.

Custom Grouping

Combine unrelated data elements to uncover patterns and relationships that were previously difficult to see.

Data Integration

Integrate over 200 data sources - POS, eCommerce, loyalty, HR, store, product, inventory, financial, alarm, IoT, and others.

Video Feeds

Include video from 20+ vendors to synch your video footage with POS data for easy comparison and review.

SaaS Hosted

Access your data from anywhere - on your mobile phone, tablet, or computer - and be confident your information is safe.

Mike Keller, the Manager of Loss Prevention Analytics at Panera Bread explains how he uses Agilence to deliver profits back the the business.

Stephen South of HMS Host compares his experiences with basic POS reporting to the power of Agilence's Data Analytics Platform.

JoAnn Yoder and Jason McCammon of Brumit Restaurant Group discuss how the data-driven insights they've found in Agilence have improved operations in their Arby's locations.

Agilence helped our team to become more efficient and profitable. We couldn't be happier with Agilence and the expertise of the Agilence team.

Kim Auman-Fanning

Director of Loss Prevention

The Agilence team is simply the best. They are always willing to help and share their knowledge.

Jennifer Zervas

Loss Prevention Manager

Agilence has by far been the best vendor I have worked with in my career. We've accomplished a lot together and had a lot of fun doing it.

Matt Hutchinson

Asset and Revenue Management Manager

Uncover Hidden Profits from Employee Behaviors

Recover lost revenue, enhance operational efficiency, and improve customer satisfaction.

Employee Misconduct Affecting Profitability

Fine-Tune Your Food Business with Analytics

Enhance Staff Scheduling

Reduce Fraud and Theft

Identify Training Needs

Improve Customer Experience

Enhance Marketing Strategies

Cultivate a Positive Work Environment

Monitor Compliance with Standards

Optimize Operational Efficiency

Unintentional Employee Behaviors that Negatively Impact Revenue

Put a stop to restaurant employee behaviors that drain profits.

Dish Out More Profits with Agilence's Data Insights

Dashboards & Reports

Detailed Analysis

Alerting

Forecasts & Predictions

Data 'N Analytics (DNA) Scores

Custom Grouping

Data Integration

Video Feeds

SaaS Hosted

See How Agilence Can Boost Your Restaurant's Bottom Line

Measurable Results. Fast ROI.

Goodbye, shrink. Hello, profits.