Prevent Promotion, Discount & Loyalty Fraud
Fraudulent exploitation of your discount and loyalty programs leads to financial losses and creates negative customer experiences. Analyze your POS and customer data to identify gaps and instances of fraud within your operations.
Combat Promotion Abuse, Loyalty Fraud, and Discount Manipulation
Promotion Abuse
Gain detailed insights into the effectiveness of your promotions by understanding how they are utilized, who is utilizing them, and whether any abuse or operational challenges are occurring, from both internal and external viewpoints.
Loyalty Fraud
Loyalty fraud can occur in a multitude of ways - whether it is an employee using their number on transactions throughout their shift or a customer with multiple accounts. Understanding the full scope of your loyalty program and its potential weaknesses can save you profits.
Discount Manipulation
Identify instances where an employee is engaging in improper discount practices - whether on purpose or by accident. This can include improper discount stacking, unauthorized discount usage, or excessive discounting practices.
Identify Up-Sell Potential
Use your loyalty data to uncover opportunities for product or service promotions. Analyzing the data from your loyalty program customers is like getting free market research. By comparing underperforming products alongside purchases from your loyalty program members, you can quickly determine where to launch your next big sale, discount, coupon, or rewards program.
Your Solution: Agilence Analytics
Agilence Analytics provides your team with the necessary tools to unearth abuse surrounding discounts, promotions, and loyalty programs so that you can put a stop to them sooner rather than later.
Shoe Carnival identified loyalty abuse and instances in their stores amounting to thousands of dollars in lost revenue
Need Help with Something Else:
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Combat Return Fraud
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Reconcile eCommerce with Brick & Mortar Shrink
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Track Incidents & Investigations
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Ensure Store Safety & Compliance
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Prevent Promotion, Discount & Loyalty Fraud
I want to better understand where my marketing and customer loyalty programs are being undermined by fraud.