Simplify and Speed Up Incidents Handling & Investigations
Swiftly and accurately managing cases is crucial for maintaining operational efficiency and safeguarding assets. Intake information easily, work collaboratively to close cases faster, and analyze trends and anomalies.
Enhanced Incident Visibility Across All Locations and Operational Teams
Reduce complexity
Easily access centralized documentation linking related events for an in-depth view on issues like ORC, false claims, or emerging operational challenges happening across your organization.
Centralize data
Keep all case data - evidence, notes, visuals, and more - consolidated in one centralized place to keep everyone on track and updated with the latest information possible.
Communicate clearly
Quickly share up-to-date incident details with relevant internal teams and external parties. Analyze performance metrics and identify trends to report to leadership.
Configure and analyze
Visualize incident data to reveal hidden patterns, trends, and emerging issues through intuitive filtering and charting capabilities.
Provide direction
Assign tasks and manage handoffs between team members for efficient team coordination and effective case outcomes.
Report Timely and Accurately
Access up-to-date reports and analyses on a frequent basis, ensuring you have the insights needed for informed decision-making without delays.
Track, Document, and Analyze All the Details Surrounding Your Investigations
- Easily identify incidents using reports and dashboards which target specific behaviors.
- Create new reports and dashboards to identify new fraudulent behaviors as you identify them.
- Quickly build new cases when identifying an employee or individual you suspect of committing theft or fraud.
- Easily link to existing cases within Agilence Analytics as new information surfaces.
- Swiftly compare incidents by time of day, day of week, employees on shift, and more.
- Easily see trends over weeks, months, or years to understand the full scope of an individual's patterns surrounding theft and fraud.
- Assign due dates to tasks and subtasks and optimize the time spent on issue resolution.
- Visualize upcoming due dates by viewing a calendar or timeline. View trends by day of the week or month to make operational adjustments.
- Use data-driven insights to influence policy and process improvements.
- Minimize risk to both customers and employees.
Your Solution: Agilence Analytics and Case Management
Agilence Analytics and Case Management work together to provide your company with the ability to easily track, investigate, and put a stop to incidents before they grow into unmanageable problems.
SpartanNash saw a 50% reduction in investigation to resolution time
With the help of Agilence, SpartanNash’s Asset Protection team saw a 50% reduction in investigative time by cutting the average time from identification to resolution from 4 days to 2.
Need Help with Something Else:
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