Return Fraud Stops Here

Purchases vs. Returns History

Gain insights by comparing the historical data of purchases and returns. Uncover anomalies and suspicious patterns.

Same-Day Returns, Cash Returns, and Same-Cashier Returns

Identify fraudulent returns that occur on the same day, involve cash transactions, or are processed by the same cashier.

Frequent Returns After Purchase

Detect excessive returns within a short period following a purchase, a common red flag for fraud.

Product Correlations

Analyze the products purchased in the same transaction as the return, providing valuable context for identifying fraud.

Employee and Customer Relationships

Explore correlations between employees, customers, and the original transaction, helping to pinpoint potential internal fraud.

Cross-Location Returns

Identify cases where products are purchased at one location and returned at another, a common tactic in return fraud schemes.

Uncover Similarities Across Stores

Discover similar characteristics of incidents occurring across all your stores, such as the time of day when theft is more likely to occur.

Reveal Hidden Connections

Identify related and connected incidents that were previously unknown, such as similar vehicle or suspect descriptions.

Improve Fraudster Identification

Streamline the identification of organized retail crime (ORC) rings and other networked fraudsters, allowing you to take targeted action to mitigate the threat.

Agilence helped our team to become more efficient and profitable. We couldn't be happier with Agilence and the expertise of the Agilence team.

Kim Auman-Fanning

Director of Loss Prevention

The Agilence team is simply the best. They are always willing to help and share their knowledge.

Jennifer Zervas

Loss Prevention Manager

Agilence has by far been the best vendor I have worked with in my career. We've accomplished a lot together and had a lot of fun doing it.

Matt Hutchinson

Asset and Revenue Management Manager

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Reduce In Store Theft

I want to prevent, detect, and deter people from stealing merchandise, cash or other assets from the company.

Reduce Inventory Shrink

I want to maintain optimal levels of inventory that meet customer demand and maximize sales while minimizing costs, risks, and shrinkage.

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Combat Return Fraud

I want to gain a holistic understanding of my returns in order to identify patterns of fraudulent activity.

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Reconcile eCommerce with Brick & Mortar Shrink

I want to compare online vs in-store sales, returns, and customer behaviors to prevent fraud and manipulation.

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Track Incidents & Investigations

I want to easily track, document, and analyze all the details surrounding my incidents & investigations.

Ensure Store Safety & Compliance

I want to improve my store audit processes, find ways to more easily execute them, and develop new strategies to make my audits more effective.

Prevent Promotion, Discount & Loyalty Fraud

I want to better understand where my marketing and customer loyalty programs are being undermined by fraud.

Analyze Vendor Relationships

I want to analysis of delivery patterns for third party vendors. I want to identify invoice discrepancies and tracking of vendor credits.

Improve Employee Performance

I want to optimize store operations and reduce SRAs. I want to track performance, improve efficiency, and reward high performers.

Returns Fraud Stops Here

Defend against fraudulent returns with Agilence Analytics

Leverage AI to automatically link related cases across locations